As you may know, the Humber and North Yorkshire Integrated Care Board is introducing changes to how repeat prescriptions are ordered. Pharmacies will be unable to automatically order prescriptions on behalf of patients and patients are being advised to order direct through the GP via various methods:
• Order online via the GP surgery website
• Download and order via the NHS App
• Tick the items you need on the white, tear-off slip and give to the surgery
• Post the repeat prescription to your GP practice
This change would significantly increase the amount of time our reception staff are on the phone taking repeat prescription requests. At present our reception staff spend approximately 30% of their time on the phone taking medication requests. Taking medication orders over the phone comes with the inherent risk of the wrong medication being requested due to drugs having similar names. This has happened recently within the practice with the error being corrected before the medication was prescribed.
Due to this change from the ICB, its implications on the practice and our focus on patient safety we have taken the decision to follow other practices nationwide and stop taking prescriptions requests over the telephone from September 2019. We hope by making this change it will free up our phones lines for patients contacting us for other queries and also allow our receptionists to process accurate repeat prescription requests more efficiently.
We understand that this might not be popular with some patients. We do hope that you will understand this change will allow us to continue to be a safe and efficient practice.
Please pick up a leaflet in the waiting room to find out more information why the local ICB are introducing this new approach to ordering repeat prescriptions.
If you would like to register for on-line ordering, please fill in the form at the surgery and bring one form of identification. You will then be able to order your medication at any time of day or night.
We do understand that a number of patients will not be able to order their medication through one of the above methods. These patients may be those who have or are:
• Elderly housebound
• Palliative Care
• Mental Health Issues
• Learning Disabilities
• Hearing or visual disabilities
• No access to family or carers to support them
• No access to internet and have mobility issues in terms of attending the GP practice to drop off repeat slip
If you feel that you or one of your relatives are one of these patients could you identify yourself to the surgery. The surgery and local pharmacies will also be identifying patients who may have additional needs.